The Senior Customer Service Representative (CSR) is the primary resource for guiding customers through the order handling process and can have a direct impact on sales by cultivating long-term relationships with our customers. The role contributes to the company's success by ensuring that our customers find doing business with Lubrizol exceeds their expectations. They are responsible for delivering an exceptional service experience to every internal and external customer. The CSR ensures customer satisfaction by understanding the customers’ needs and expectations and providing timely, professional and proactive communication.
Bachelor’s degree from an accredited university and/or 3-5 years progressive experience in chemical or manufacturing customer service. Preferably personal home care, cosmetic or skin care industries.
Computer literate; must be proficient in Excel.
Ability to communicate effectively, both written and verbal.
Highly developed interpersonal skills with the ability to work with a team; both within the department and other departments.
Develops the trust and respect of customers through timeliness, accuracy, and dependability.
Detail oriented with ability to prioritize and follow through with commitments.
Exceptional problem-solving and multi-tasking skills and can easily adapt to change.
Excellent work ethics including a willingness to work the hours necessary to complete the job.
Lubrizol Advanced Materials is an essential ingredient in improving lives. innovative products enhance the shampoos, lotions and soaps, the medicine, the sports apparel and shoes , the detergents that keep your whites whiter. For the last seven years Lubrizol has been named one of the top workplaces in Northeast Ohio, and in 2016 was judged as the number one workplace by Northeast Ohio’s annual Top Workplaces survey.
Skills Required :
Chemical Manufacturing,Multi-tasking, problem solving and time management skills,Computer application skills(Excel and Word))
Work Experience :
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