Nurturing Quality with standards, excellence perfection

Nurturing quality with standards, excellence and perfection

9:19 AM, 20th December 2017
Nurturing Quality with standards, excellence and perfection
R Mukundan, Chairman, CII Institute of Quality and Managing Director, Tata Chemicals Ltd.

R Mukundan, Chairman, CII Institute of Quality and Managing Director, Tata Chemicals Ltd, had an exclusive chat with Chemical Today Magazine where he spoke about how quality is the defining factor to attain global acceptance.

By Debarati Das

Quality Takeaways.

Our effort at CII has been to bring all the stakeholders, industry and the government on the same platform and chalk out the course for the national quality movement. The National Quality Summit has emerged as a platform to exchange views between large medium and small-scale industries.

The theme - Journey through innovation, is quite apt. The summit will explore the potential for changes through technology and how organizations can transform themselves and be world class in their quality. In JRD Tata’s words - “One must forever strive for perfection to achieve excellence.” There is no level of quality. There is no limit to quality. But perfection is a limitless goal that we should strive for. We have to create a national leadership in this whole area of setting standards, setting excellence and setting perfection.

Evolution of Quality.

Today we are sitting at the cusp of something very unique. Technology is no longer a supplement. It is at the heart of doing business which is why we are deliberating about industry 4.0. India has always been quality conscious. Between 1982-1988, the quality movement was initiated with this country. From 1989 to 1998, we saw the spread of quality and between 1999 and 2008 we saw the implementation of many success stories on quality in India. And from 2007 onwards we have seen the whole concept of quality enter into the field of management and an acceptance of quality at various levels in an organization.

Technologies are changing at a very rapid pace and we have to constantly keep up with it. One of the things that are driving this industry today is the Big data-driven quality control, robot-assisted production, self-driven logistic vehicle, smart supply network, predictive maintenance, and many more. These are increasingly being used in the process industry. Companies are adopting these technologies and we have to embrace them sooner or later.

Quality in process industry.

Process industry is no different than any other industry when it comes to assuring quality. The parameters remain the same. In process industry, we need to monitor the incoming quality of various technologies like sensors, probes etc. This industry has largely benefited from intelligent process controls. We have various process control equipment and if you put intelligence on top of that, the efficiency of the entire process shoots up. It is able to do the job instantaneously.

Also, customers play a very important role in the whole process. We have to listen to the customer to understand their needs and demands and this process is a science in itself.

Note: Mukundan was speaking on the sidelines of CII’s 25th National Quality Summit held in Bengaluru, India. To know more about the summit visit the below link:

© Chemical Today Magazine


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