Quality evolution – Striving business excellence

Quality evolution – Striving for business excellence

11:35 AM, 19th December 2017
Quality evolution – Striving for business excellence
(L-R) Vipin Sahni, executive director, CII Institute of Quality; R Mukundan; Priyank Kharge; Shin Taguchi, CTO, ASI Consulting Group, US; David Rasquinha, MD, EXIM Bank of India and T T Ashok, past chairman, CII Southern region & MD, Taylor Rubber Pvt Ltd at the inauguration.

By Debarati Das

Confederation of Indian Industry (CII) Institute of Quality organised its 25th National Quality Summit in Bengaluru, India with the theme “Quality Evolution - Journey through Innovation.” The two-day event had participants from various industries exchanging ideas on ways to take the quality quotient to the next level.

R Mukundan, chairman, CII Institute of Quality, and managing director, Tata Chemicals Limited, in his inaugural speech emphasised on the need for perfection to achieve excellence. “Players in the public sector, healthcare, education and other services should embrace quality practices to be able to excel in their fields,” he said.

“Taking the quality revolution to the services sector is a priority, as the economy is increasingly driven by the services sector, which is also the major employment provider,” said union minister for commerce and industry, Suresh Prabhu, in his video-recorded speech.

Taking on skill development as an integral part of the entire quality enhancement process, Priyank Kharge, minister for information technology and biotechnology & tourism, Government of Karnataka, announced that the government will fund for the training of 1.1 lakh students and professionals who will be certified by the industry. “Skill development plays a key role in promoting quality and innovation. Hence, the State Government is investing heavily in skill development in emerging technologies such as machine learning, artificial intelligence, big data, cyber security, animation, and blockchain that are going to become mainstream in the next ten years,” he said.

Internationally recognised quality practitioner, Shin Taguchi, chief technical officer, ASI Consulting Group underlined the importance of the Voice of the Customer and robust designs. He said that there are three types of quality - basic quality, without which the customer would be upset; performance quality, which would pleasantly surprise the customer; and excitement quality, which will create excitement. “The successful companies across the world are good at innovating to create the excitement quality in the market and they also focused on robust design of products and services. Quality is also the best strategy for cost reduction and organizations should not lose sight of the thought that quality must make customers’ life easier,” he said. 

During the event, CII Institute of Quality launched its e-learning courses on quality and also exchanged MoU by the Institute with ASQ, India and Tamkeen - a government agency for developing the private sector in Bahrain.

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